Help with Who Do You Think You Are? Magazine cover disc problems

By Daniel Cossins, 23 December 2009 - 10:51am

Common questions

If your Who Do You Think You Are? Magazine cover disc isn't working as expected, apologies. Please check this page – we've listed solutions to some previously reported problems below. If you're still having difficulties, email mattelton@bbcmagazines.com, including as much detail as possible.

(last updated: Monday, 25 January 2010)


Why do your discs say "Windows Vista support not guaranteed"? What are the implications if I use the disc on my computer which runs this operating system?

 
We have no reason to think that the disc will not work on Windows Vista, nor is there any significant likelihood that using the disc will cause any faults or data corruption on a Vista-based system. However, Vista does have several inherent problems which have implications for our ability to guarantee that discs will function as expected on a Vista-based computer.
 
Additionally, the fact that Vista is a relatively new operating system means that some of the technologies we use when creating the disc are not officially fully qualified yet. This may seem surprising, but it often takes a few  years for an operating system to become fully supported, and if an element we use on the disc is not officially Vista compatible we can't guarantee that the disc will work under all possible circumstances. 
 
Having said that, there's no reason to worry about the "Vista support not guaranteed" statement. It's simply there to let you know that there is the potential for the disc not to work on certain configurations of Windows Vista, and there is no hidden potential harm to your system that could be caused by using it.
 
Our technical team do, however, strongly encourage all computer users - no matter what the operating system - to make regular, verified backups of their data.



I'm using your Family History Web Directory 2010, but when I click 'Visit the site' a browser window opens saying "Warning: the webpage you are about to visit may attempt to request your personal information. The destination appears to be '%22hp' but the actual destination is '%22htp' – do you still want to open the web page?". When I click 'Yes', the browser goes blank, before closing completely. What's going wrong?

If you're using a BT Yahoo browser, then there seems to be a problem with the browser barring access from the disc to the internet. Unfortunately, the best way to solve this is to download an alternative web browser, such as Mozilla Firefox. Please do let us know, though, if you continue having problems with this disc.

 

I'm having problems using my Rutland ancestors cover disc (November 2009).

Some readers have been experiencing a problem with our Rutland ancestors disc which causes difficulties in opening the BMD files. If this happens, follow the steps below:

1) Visit www.adobe.com. Click-on the "Get Adobe Reader" button towards the right hand side of the screen.
 

2) Follow the on-screen instructions to install the latest version of Adobe Reader onto your computer. 
 
3) Try opening the problematic WDYTYA? CD files once more. If you still receive the error messages then proceed to the next step...
 
4) Open a file browser window (My Computer or Windows Explorer if you are using Windows; the Finder if you are using Mac OSX) and browse to the root of the CD, so that you can see the contents of the WDYTYA? CD listed in the file browser window).
 
5) Open the "Media" folder. Inside this folder you will see numerous files and folders - locate the folder(s) that contains the Rutland or Leicester BMDs and open the folder.
 
6) See if you can find the files which you think are causing the problems. Although the file-names are not always as entirely clearly named as they would be if you were accessing the disc in the usual way, you should be able to identify which ones you’re interested in.
 
7) Once you’ve found the files you are interested in, copy them to your desktop (use "Copy" and "Paste" if using Windows; use drag-and-drop if using Mac OSX). Double-click the file(s) that have been copied to your desktop - do they now open correctly? If not then proceed to the next step...
 
8)  If the problem persists please let us know, including details of:
  • Operating system (I.E. Windows XP, Windows Vista)
  • Processor type and speed (I.E. "Intel Core2Duo @ 1.6GHz" or "AMD Athlon @ 2.6GHz" etc)
  • Amount of RAM memory. This information can be obtained by right-clicking the "My Computer' icon and selecting "Properties"



When I use the cover disc, I'm getting a strange error message – it says "ordinal 1334 could not be located in the dynamic link library IML32.dll”. What should I do?

If this message appears as soon as you launch the disc, and you are using Windows XP or Vista, the steps below should help resolve the problem.

1) Go to http://get.adobe.com/shockwave/

2) Follow the onscreen instructions to install Shockwave Player

3) When installation has completed, re-start the computer

4) Put the WDYTYA CD into the computer (if it does not auto-run then use My
Computer to explore the root of the CD and double-click the file named "WDYTYA_PC.exe")

5) If the problem persists please let us know, including details of:

  • Operating system (I.E. Windows XP, Windows Vista)
  • Processor type and speed (I.E. "Intel Core2Duo @ 1.6GHz" or "AMD Athlon @ 2.6GHz" etc)
  • Amount of RAM memory. This information can be obtained by right-clicking the "My Computer' icon and selecting "Properties"

I still have a problem...

If your problem isn't answered here, do let us know, including as much information about the problem as possible and details of the operating system, type of computer and CD you're using and emailing it to mattelton@bbcmagazines.com.

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January issue on sale now
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New records section online at The National Archives
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