Solutions to problems with the Who Do You Think You Are? cover disc

By Matt Elton, 27 August 2009 - 4:43pm

Known problems (updated 24 November 2009)



Problems with Rutland cover disc (November 2009)

Some readers have been experiencing a problem with our Rutland ancestors disc which causes difficulties in opening the BMD files. If this happens, follow the steps below:

1) Visit www.adobe.com. Click-on the "Get Adobe Reader" button towards the right hand side of the screen.
 

2) Follow the on-screen instructions to install the latest version of Adobe Reader onto your computer. 
 
3) Try opening the problematic WDYTYA? CD files once more. If you still receive the error messages then proceed to the next step...
 
4) Open a file browser window (My Computer or Windows Explorer if you are using Windows; the Finder if you are using Mac OSX) and browse to the root of the CD, so that you can see the contents of the WDYTYA? CD listed in the file browser window).
 
5) Open the "Media" folder. Inside this folder you will see numerous files and folders - locate the folder(s) that contains the Rutland or Leicester BMDs and open the folder.
 
6) See if you can find the files which you think are causing the problems. Although the file-names are not always as entirely clearly named as they would be if you were accessing the disc in the usual way, you should be able to identify which ones you’re interested in.
 
7) Once you’ve found the files you are interested in, copy them to your desktop (use "Copy" and "Paste" if using Windows; use drag-and-drop if using Mac OSX). Double-click the file(s) that have been copied to your desktop - do they now open correctly? If not then proceed to the next step...
 
8)  If the problem persists please let us know, including details of:
  • Operating system (I.E. Windows XP, Windows Vista)
  • Processor type and speed (I.E. "Intel Core2Duo @ 1.6GHz" or "AMD Athlon @ 2.6GHz" etc)
  • Amount of RAM memory. This information can be obtained by right-clicking the "My Computer' icon and selecting "Properties"



Error message "ordinal 1334 could not be located in the dynamic link library IML32.dll”

If this message appears as soon as you launch the disc, and you are using Windows XP or Vista, the steps below should help resolve the problem.

1) Go to http://get.adobe.com/shockwave/

2) Follow the onscreen instructions to install Shockwave Player

3) When installation has completed, re-start the computer

4) Put the WDYTYA CD into the computer (if it does not auto-run then use My
Computer to explore the root of the CD and double-click the file named "WDYTYA_PC.exe")

5) If the problem persists please let us know, including details of:

  • Operating system (I.E. Windows XP, Windows Vista)
  • Processor type and speed (I.E. "Intel Core2Duo @ 1.6GHz" or "AMD Athlon @ 2.6GHz" etc)
  • Amount of RAM memory. This information can be obtained by right-clicking the "My Computer' icon and selecting "Properties"
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