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Applying for service records - timescale

PostPosted: Sat Aug 31, 2019 12:07 pm
by jblake
Hi, does anyone know how long its currently taking for service records to be sent.? I applied for my grandfather's records in March and they cashed my cheque nearly three weeks ago.

I didn't have any missing information and I had next of kin sign off (my mother)

Jo

Re: Applying for service records - timescale

PostPosted: Sat Aug 31, 2019 12:59 pm
by Amazinggrace
Hi Jo,
If I was you I would contact them.Does seem a long time,especially as they have cashed the cheque.
I got my dad's last year which didn't take long at all,but from what others have said it seems to be
taking longer.Since March though does seem excessive.
Good Luck
Grace :D

Re: Applying for service records - timescale

PostPosted: Tue Sep 24, 2019 11:05 am
by jblake
I called the office in Glasgow troday and apparently the current wait is around 6 months or 2-3 months after cashing your cheque, if you have supplied all the required information (longer if you haven't).

Re: Applying for service records - timescale

PostPosted: Tue Sep 24, 2019 8:53 pm
by AdrianB38
Thanks for that - at least we know. It always used to be a long time, then it came down, now it looks like it's going back up...

Re: Applying for service records - timescale

PostPosted: Mon Oct 21, 2019 3:00 pm
by jblake
Well that's seven months now. Another phone call and their best guess is now about a month more.

Re: Applying for service records - timescale

PostPosted: Mon Oct 21, 2019 9:45 pm
by MaureenE
See my post of October 14, 2019 in the topic "Roots Tech in London"
topic17984.html#p68461

Quoting from a Facebook post from Family History Federation

"Those wanting an Army or RAF service record can now receive these 3 hours later by visiting and ordering the records on the MOD stand at Rootstech. It still costs £30 but really worthwhile bearing in mind the waiting time for postal applications (up to 9 months!). Remember access to the exhibition hall is free on all three days so take advantage of this offer." You need to apply for the free entrance ticket to the exhibition hall.

Rootstech commences very soon from Thursday, 24 October to Saturday, 26 October. Located at
ExCeL London exhibition and convention centre, located in Custom House, East London.
https://www.excel.london/visitor/getting-here

Cheers
Maureen

Re: Applying for service records - timescale

PostPosted: Mon Oct 21, 2019 10:10 pm
by AdrianB38
Three hours? "A very courageous figure..." (With acknowledgements to Sir Humphrey Appleby of Yes Minister)

Leaving aside the possibility of them being snowed under (like the wills - though the cost should inhibit that) that 3h target suggests that the Army and RAF records (though not, we must assume, the the Royal Navy) must be well organized.

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Re: Applying for service records - timescale

PostPosted: Tue Oct 22, 2019 3:16 pm
by jblake
So, they're going to allow people to queue jump? That's going to annoy anyone who's been waiting months.

Re: Applying for service records - timescale

PostPosted: Wed Oct 23, 2019 1:00 pm
by meekhcs
jblake wrote:So, they're going to allow people to queue jump? That's going to annoy anyone who's been waiting months.
and begs the question if they can do it in 3 hours at Rootstech why on earth is it taking so long through normal channels. Hope someone answers the question at the conference.
Sally


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Re: Applying for service records - timescale

PostPosted: Thu Oct 24, 2019 6:00 pm
by JaneyH
I understand that the 3-hour service at RootsTech is very much a pilot to assess what the MoD might do in the future. I met people there today who were successful with their requests, and obviously very pleased. That said, my only experience of applying for service records was to wait three months, only to be told they’d lost or destroyed my Grandfather’s records somewhere along the line - so I’m not their greatest fan!


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