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Replying to PM

Wed Jul 10, 2013 12:21 pm

Hi Jon

I am trying to reply to a PM I received but although the system is telling me the messages have been successfully sent they are both still in my outbox so I don't know if they have actually been received. As I have heard nothing from the recipient I am tending to think they haven't.

Regards Sally

Re: Replying to PM

Fri Jul 19, 2013 9:19 am

Hi Sally,

Sorry for the delay in getting back to you.

I've just tested this out by setting up a new account and messaging myself. The message did indeed stay in my outbox, but when I logged back into my normal account it had been received.

Interestingly, when I then went into the new account again, the message had been moved to the sent folder. I'm therefore inclined to say that messages only move from 'outbox' to 'sent' when the recipient has opened it (but I'll check this with our web team!)

Hope this helps,

Re: Replying to PM

Fri Jul 19, 2013 10:50 am


Thanks for your reply. Meanwhile I had sorted the problem out.

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