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April issue

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April issue

Postby ColinB » Fri Mar 15, 2013 5:33 pm

The April issue arrived promptly as usual and I'm sure it will be very interesting. Rather a surprise to find the Directory for Derbyshire , headed ' Archives and Resources in Kent ' - were the proof readers having an off day ( or even a day off ) ?

Colin
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Re: April issue

Postby Loish711 » Mon Mar 18, 2013 4:55 pm

I haven't received mine yet, should I be contacting the subscriptions team?
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Re: April issue

Postby ColinB » Mon Mar 18, 2013 6:04 pm

Mine is always really early so it's probably ok. It was due in shops 19 March .

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Re: April issue

Postby Loish711 » Mon Mar 18, 2013 6:22 pm

Mine usually is too so if I've not received it by tomorrow I might ring as I always get it before it goes in the shops. Been ill all weekend could have done with it :(
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Re: April issue

Postby Jon Bauckham » Wed Mar 20, 2013 12:43 pm

Hi Lois, best to call our subscriptions department and find out what's going on.

Their direct line number is 01795 414697
I've now left Who Do You Think You Are? Magazine. Please contact wdytyaeditorial@immediate.co.uk regarding any forum queries.
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Re: April issue

Postby Loish711 » Wed Mar 20, 2013 1:07 pm

Thanks Jon for the direct number, I emailed them yesterday so if I've not heard by tomorrow I will give them a call :)
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Re: April issue

Postby Jon Bauckham » Wed Mar 20, 2013 4:11 pm

No worries. Just let me know if you have any further problems.

Colin: yep, several people called us out on that mistake - sorry about that! Unfortunately, slip-ups do happen...
I've now left Who Do You Think You Are? Magazine. Please contact wdytyaeditorial@immediate.co.uk regarding any forum queries.
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Re: April issue

Postby Loish711 » Tue Mar 26, 2013 5:32 pm

I eventually rang the subscription line and for some reason my subscription had been cancelled :?: They reinstated it and said they would send my April Issue. Due to the weather I still haven't received it :(
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Re: April issue

Postby MrsO » Wed Mar 27, 2013 4:19 pm

If your subscription magazine doesnt arrive, dont leave it too long before you ring them. I rang to say mine was 7 days late and was asked to give it another 2-3 days, and then ring again if it did not arrive. It did not so I have rung again - the lady was so nice about it and they will send me out another one - but it will take up to 7 days. Their direct line number is 01795 414697, option 3 for queries about printed subscriptions. The May one will be out before I get the April one at this rate! :|
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Re: April issue

Postby Loish711 » Wed Mar 27, 2013 6:42 pm

Thanks Mrs O for your advice, I will be ringing them again soon if it doesn't arrive. :)
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