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System does recognize my login or email reminder

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System does recognize my login or email reminder

Postby adrianm » Fri Jul 19, 2019 9:09 pm

Hi

I have been trying to login for weeks now. It did allow me to log in once while I was using internet explorer. It has kept me logged in there

Since then I tried to login in chrome and also edge. It says in both cases it doesn't recognise me. I use a password safe so I know I am using the correct combination. Even when I ask for a password reminder to be sent to me it says it doesnt recognise that email address.

Please, what is going on? I have tried speaking to magazine and they said someone would come back to me a week ago

It really is a great resource so please help me login.

I am assuming this will be read by the moderator or helpdesk
adrianm
 
Posts: 9
Joined: Fri Jul 05, 2019 6:28 pm

Re: System does recognize my login or email reminder

Postby Seth Burgess » Mon Jul 22, 2019 7:35 am

Hi Adrian. I've just sent you an email about this, which will hopefully resolve the problem. If anyone else is having trouble accessing the forum, it's best to email the magazine's editorial team via wdytyaeditorial@immediate.co.uk. Thanks.

Seth Burgess
Production editor
Who Do You Think You Are? Magazine
Seth Burgess
 
Posts: 19
Joined: Mon Oct 09, 2017 10:34 am


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