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Miriam Morse GRO index revisited

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Re: Miriam Morse GRO index revisited

Postby AdrianB38 » Fri Sep 01, 2017 10:12 pm

Well I can't see it.

If you are convinced that they are understanding the problem correctly, i.e. that the problem is with the index on the https://www.gro.gov.uk/gro/content/certificates/indexes_search.asp link, then I think you need to explain that you still can't find it and ask them to specify the search parameters that will bring up the entry as they claim.
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Re: Miriam Morse GRO index revisited

Postby ianbee » Fri Sep 01, 2017 10:43 pm

FreeBMD may have a couple of errors for births, Sep 1862, 6a 4
They have transcribed Margaret Trace Edwards twice (once erroneously as Margaret Price Edwards)
And Charlotte Biggs twice, on page 4, but also page 54, and there is only one entry on the image (terrible image they were transcribing from, and if you look for Biggs births that quarter on FreeBMD you can see they have double entried most of them!)
Anyway, the new GRO index has Charlotte on page 54.
The GRO site appears to have the names on page 3, including Minnie Ellen Morse, and page 5 (I haven't put them all in!) But still, I fear, none of those on page 4.
I'm not sure they are going to be willing or able to remedy that if the births on page 4 were missed by the DoVE project.
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Re: Miriam Morse GRO index revisited

Postby AdrianB38 » Thu Sep 14, 2017 6:42 am

How annoying and how utterly incompetent as customer service. They fail totally to explain what index is correct and whether the data is omitted and should be, present and should be but inaccessible through the new interface, etc etc.

I guess that if you believe the FreeBMD index and you want the certificate, then, as I think you imply, you're going to have to send for it through the old system of just requesting a certificate with a given reference.

But it really is annoying, their response. Personally I'd look for some sort of escalation route, especially if you do get a certificate back with that reference.

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Re: Miriam Morse GRO index revisited

Postby Mick Loney » Sat Sep 16, 2017 9:57 am

I wonder if there are unseen 'rogue' characters somewhere in their index, that is preventing a match! I have found occasions where I search for a person with a forename with no result appearing. Yet search on just their surname and the entry appears, forename spelt as expected. I can only assume the forename has something 'extra' in it, not visible to the eye! So for them to say index is correct may be mis-leading, when what they mean is the index entry 'looks' correct. - just a thought


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Re: Miriam Morse GRO index revisited

Postby AdrianB38 » Sat Sep 16, 2017 10:27 am

It's a possibility, Mick, though I thought that searches had been sufficiently loose to preclude that possibility. But your suggestion does highlight the problems with their abysmal response - which index does not require correction, accessed how and what is the value(s) that they say don't need correction?

:evil:

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Re: Miriam Morse GRO index revisited

Postby Mick Loney » Sat Sep 16, 2017 10:46 am

You say the searches were suffieciently loose, but as they insist on at least a surname, if the problem is in the surname you'll never find Miriam!
It really is a shame they don't allow wildcards. They really are picky with their search criteria, and makes it nigh impossible to find people if their surname has been spelt phonetically, as their 'phonetic' search option is pretty pathetic.


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Re: Miriam Morse GRO index revisited

Postby AdrianB38 » Sat Sep 16, 2017 11:14 am

IanBee had done some checks on other entries supposedly on that page and said:

The GRO site appears to have the names on page 3, including Minnie Ellen Morse, and page 5 (I haven't put them all in!) But still, I fear, none of those on page 4. I'm not sure they are going to be willing or able to remedy that if the births on page 4 were missed by the DoVE project


That's what I was thinking of. But you are perfectly correct in general about the limitations of their search.
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Re: Miriam Morse GRO index revisited

Postby Cachalot6972 » Sun Sep 17, 2017 10:08 am

Since sending in corrections doesn't work, do you think writing to them might be worth a punt; the price of a 2nd class stamp v £9.25 for the cert?

If you tell them exactly what the problem is; i.e, Miriam (and others) appear on the register page but they do not come up when searching the GRO site, so logically, the problem lies their end. They might be able to see it on their system, but entries on that page don't appear to end users. If you can enclose a scan of the register page so much the better.

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Re: Miriam Morse GRO index revisited

Postby AdrianB38 » Sun Sep 17, 2017 10:34 am

I agree that forcing them to engage at length is a good tactic, but I don't see that it's a case of £9.25 or a stamp. No-one's going to get the certificate just for the price of a stamp (or the time to write a proper email). The only thing that the new format index would do for free, if it can be made to work, is provide the mother's maiden name.

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Re: Miriam Morse GRO index revisited

Postby AdrianB38 » Sun Sep 17, 2017 11:07 am

OK, if that's *absolutely* all you want to know, then, yes, I'm wrong, it really is a case of a stamp or £9.25. A stamp or, as I said, whatever it takes to make them engage with you.

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