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PDF certificates from GRO

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Re: PDF certificates from GRO

Postby junkers » Mon Nov 14, 2016 4:51 pm

The despatch does seem very slow to me, given that fact that the Scottish certificates (if they are online) can be seen in about 15 seconds!.
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Re: PDF certificates from GRO

Postby Guy » Mon Nov 14, 2016 5:46 pm

Dene Fisher wrote:Anybody else tried out the trial PDF emailed certificates from the GRO?
Just wondered how long they take to arrive


The estimated time is 7 working days in reality it seems to be anything between 2 and 4 actual days.
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Re: PDF certificates from GRO

Postby AdrianB38 » Mon Nov 14, 2016 9:43 pm

junkers wrote:The despatch does seem very slow to me, given that fact that the Scottish certificates (if they are online) can be seen in about 15 seconds!.

Apples and pears.... The Scottish system is wholly automatic. The English & Welsh system still requires manual work to assemble the .PDF and mail it out.

Yes, in absolute terms, of course it's slower, but the systems are totally different.
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PDF certificates from GRO

Postby philippereynolds » Wed Nov 16, 2016 4:24 pm

So far I have had a mixed experience with the new PDF service. I ordered 4 certificates on the morning of the 9th and was given an estimated despatch date of the 16th. This is 5 working days, which is about the length of time I tend to wait for a certificate that is posted.

On the positive side, two of the four arrived Monday afternoon. I haven't received the other two yet, so I checked the progress. One was apparently despatched yesterday afternoon. So who knows where that one has gone? The final one is still being processed.

I've opened an enquiry with the GRO but as I'm sure people are aware the website says they will try and be in contact within 5 working days, so I won't hold my breath that this will be sorted anytime soon.

I'd give this 'test' 10/10 for the idea and 3/10 for execution.


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Re: PDF certificates from GRO

Postby Dene Fisher » Thu Nov 17, 2016 9:40 am

Similar experience, ordered qty 4 death certs on the 9th with an estimated delivery of 16th - 3 arrived on the 14th but still waiting for the 4th one which was showing as in progress.
The GRO website is now down for maintenance
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Re: PDF certificates from GRO

Postby paulr1949 » Fri Nov 18, 2016 10:28 pm

I ordered on the 10th (admittedly late evening) and have just checked, estimated dispatch today (18th), but no sign yet


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Re: PDF certificates from GRO

Postby Dene Fisher » Sat Nov 19, 2016 9:12 am

I rang the GRO the day after my certificate was due & I can only compliment the very nice lady I spoke to, she checked the order and advised that I wait another day or two.
The PDF arrived about 30 minutes later !!
Worth a call paulr1949 ?
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Re: PDF certificates from GRO

Postby paulr1949 » Mon Nov 21, 2016 11:11 am

Mine arrived yesterday!


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Re: PDF certificates from GRO

Postby 1_afcgazzard » Wed Nov 23, 2016 7:03 am

Mine was ordered on 15th due to be delivered 22nd. No sign of it this morning.
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Re: PDF certificates from GRO

Postby Rosezi » Wed Nov 23, 2016 6:17 pm

I ordered 2 on the 15th due today 23rd, still not arrived. I called them up, not very helpful though, told there was a big back log and to wait!

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