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Problems with the disks

Whether you've enjoyed a recent issue of Who Do You Think You Are? Magazine or have a query about the bonus content, let us know

RE: Problems with the disks

Postby Jtyner » Sat Jun 28, 2008 4:40 am

from reading the gloucester cd thread from admin, i can now access the cd.
Posts: 55
Joined: Sat Mar 29, 2008 2:50 am

RE: Problems with the disks

Postby Editor » Thu Jul 17, 2008 8:03 pm

Hi, we've sorted out what one of the problems with the discs is. Our CD editor would like to share the following advice for anyone who can't access the data on the CDs.

Our investigations indicate that these problems are occurring when the local
machine has a non-conventional application associated with the file-type of
the file that is attempting to open. In this specific instance these are JPG
files which, under normal cicumstances, should open in an image editing
application such as Paint, Paint Shop Pro or similar.

To check the file association for JPG files on your computer do the
1) Open My Computer and from the "Tools" menu select "Folder Options..."
2) Select the "File Types" tab
3) In the list in the upper-portion of the screen find the entry for "JPG" -
single-click it so that it is highlighted
4) The lower area of the window will now tell you which program is
associated with JPG files.

To restore the Windows-default file association for JPG files then continue
as follows:
5) In the lower portion of the window click the "change" buttons
6) The window that opens contains a list - under the "Recommended Programs"
heading look for the item named "Paint" - single-click this item in the list
7) Make sure that "Always use the selected program to open this kind of
file", located beneath the list, is selected (I.E. is ticked)
8) Click "OK", then click "OK" in the Folder Options window that you are
returned to.

JPG files will now be opened in the Windows Paint application that is
available in all Windows versions. This configuration is known to work with
the WDYTYA CD and so if this does not resolve your problem please let us
know so that we can endeavour to put it right.

We've tried this out on someone who was having problems with their CD and it worked so I hope it works for more of you.

Get in touch if you've got any further problems,

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