Moderator Control Panel ]

Accessing original images via FTM 2010

If you're having trouble viewing the Who Do You Think You Are? Magazine Forum on your computer, tell us here

Accessing original images via FTM 2010

Postby florna » Fri Apr 18, 2014 3:54 pm

I am using FTM 2010 and I have an Ancestry account.
My problem has only occurred in the last few days.Up to then I have had no problem for years!
When I click to view an original image of say a Census or Baptism record using the FTM I get a BLACK screen. If I click 'Related content' the loading symbol just revolves clockwise 'for ever'!
If I view the index at the bottom of the screen I get the info I need listed but no image!
If I use the Ancestry website separately for the same data, I get a perfect image and ready for saving.
Does anyone have an answer to solve my problem please?
Posts: 32
Joined: Tue Apr 05, 2011 9:44 am

Return to Technical help

Who is online

Users browsing this forum: No registered users and 0 guests