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Problems remembering/changing password

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Problems remembering/changing password

Postby Jethro Tull » Wed Sep 19, 2018 7:10 pm

Hello all,

I've recently upgraded my phone and now I cant log into the app as I cant remember my password. The app suggests using the desktop site to reset (I am still logged into this). But I cannot seem to change my password anywhere. When I log into my profile to attempt to change it, it says that the page is not found. Any help much appreciated.

Regards

Dan.
Jethro Tull
 
Posts: 169
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Re: Problems remembering/changing password

Postby Rosemary Collins » Thu Sep 20, 2018 7:54 am

Hi Dan,

Unfortunately the function to change passwords is broken at the moment. Please could you email me your new password on rosemary . collins @ immediate . co . uk and I'll change it for you?

Thanks,

Rosemary
Rosemary Collins
Staff Writer
Who Do You Think You Are? Magazine

rosemary.collins@immediate.co.uk
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Rosemary Collins
 
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Re: Problems remembering/changing password

Postby Jethro Tull » Fri Sep 21, 2018 8:59 am

Thanks Rosemary, all sorted now!!

Cheers for your help

Dan.

Sent from my SM-G930F using WDYTYA Forum mobile app
Jethro Tull
 
Posts: 169
Joined: Fri Apr 18, 2014 10:27 am

Re: Problems remembering/changing password

Postby meekhcs » Fri Sep 21, 2018 2:23 pm

Hi Dan,

Unfortunately the function to change passwords is broken at the moment. Please could you email me your new password on rosemary . collins @ immediate . co . uk and I'll change it for you?

Thanks,

Rosemary


With all due respect Rosemary this link has been broken since May 2017!!

Sally
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Location: england

Re: Problems remembering/changing password

Postby adrianm » Fri Jul 19, 2019 8:58 pm

Hi Rosemary

I have been trying for weeks to change my password and the reminder does not send an email

Does this means it has been broken for 10 months or was it fixed and then its broken again?

I am having lots of trouble logging in
adrianm
 
Posts: 9
Joined: Fri Jul 05, 2019 6:28 pm

Re: Problems remembering/changing password

Postby Seth Burgess » Mon Jul 22, 2019 7:34 am

Hi Adrian. I've just sent you an email about this, which will hopefully resolve the problem. If anyone else is having trouble accessing the forum, it's best to email the magazine's editorial team via wdytyaeditorial@immediate.co.uk. Thanks.

Seth Burgess
Production editor
Who Do You Think You Are? Magazine
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