by T L Compton » Sat Mar 01, 2014 7:33 pm
Is anyone else having difficulty renewing their Who Do You Think You Are subscriptions? My experience is turning into a nightmare.
First I received no renewal notice. When I returned from a long trip I realized there were no new issues in my mail so I went online to renew and got an order number (this was mid-December). Then I waited. Still no new issues in the mail so I started emailing (mid January) only to be told they had no record of my order. Then the following week they sent a confirmation of my order. And then I waited again. Returned from another trip and still had no new issues. So I emailed again. This time I was told my credit card information was not correct and I needed to telephone. So I telephoned (at international long distance rates mind you) and half way through processing the order the agent's computer crashed; he told me to call back later. Second call, put on hold twice, then finally told it had gone through. However, now I was informed that I could not get any of the back issues I missed which really upset me. Then today I get another email saying credit card did not go through. How unbelievably screwed up can this company be? There is no card problem as I just used it to renew Find My Past and a U.K. family history society recently with no problems whatsoever.
If anyone has any suggestions on how to resolve this problem, I would love to read them.